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Customer 360

Per-account intelligence — health, cash, whitespace and the next move for sales, key-account management and credit.

Toyota Tsusho India Private Limited · FY25 (Mar'25, MCA-filed)

India arm of Toyota Tsusho — the Toyota Group's general trading company (sōgō shōsha)

238 employees · 10+ offices, service centres & hubs · 20 export markets

▲ Executive read· the answer, then the moves

₹990 Cr of cross-segment whitespace sits across 6 accounts on ₹4,529 Cr of revenue, while 0 accounts (₹0 Cr) are flagged high-churn. Defend the at-risk book first, then diversify into adjacent segments where the account expands fastest.

3 of 4 headline metrics improving vs prior · still off target: Revenue Retention 97.0% vs 101.0%, Contracted / Recurring Supply Revenue ₹2,900 Cr vs ₹3,300 Cr, PAT (record) ₹78 Cr vs ₹95 Cr

Do now — ranked by urgency

1
Defend the high-churn accountsAct now
Why it matters
0 accounts at high churn risk put ₹0 Cr of revenue in play; a save here protects repeat-order revenue directly.
What's driving it
0 of 6 accounts flagged High churn
₹0 Cr revenue exposed
FYI
Portfolio revenue ₹4,529 Cr; 6 live account signals tracked
Owner: Account / CSM
Open programs →▤ open at-risk programs
2
₹95 Cr of programs at risk — Q4 FY26Act now
Why it matters
Each lost contract is contracted OEM / anchor supply revenue that won't repeat.
What's driving it
renewal window Q4 FY26
Signal: Order-book risk
FYI
Of ₹760 Cr of programs up for renewal in Q4 FY26, ₹95 Cr is at risk of non-repeat.
Owner: Chief Commercial Officer
Act →▤ open the at-risk contracts
3
₹105 Cr of programs at risk — Q2 FY27Act now
Why it matters
Each lost contract is contracted OEM / anchor supply revenue that won't repeat.
What's driving it
renewal window Q2 FY27
Signal: Order-book risk
FYI
Of ₹740 Cr of programs up for renewal in Q2 FY27, ₹105 Cr is at risk of non-repeat.
Owner: Chief Commercial Officer
Act →▤ open the at-risk contracts
4
₹70 Cr of programs at risk — Q3 FY26Watch
Why it matters
Each lost contract is contracted OEM / anchor supply revenue that won't repeat.
What's driving it
renewal window Q3 FY26
Signal: Order-book risk
FYI
Of ₹700 Cr of programs up for renewal in Q3 FY26, ₹70 Cr is at risk of non-repeat.
Owner: Chief Commercial Officer
Act →▤ open the at-risk contracts

📈 OEM supply chain & customer diversificationStep 2 of 6 · TKM, Maruti & OEM accounts, cross-division◀ Trade Pipeline & Mandates Order / Tender 360 ▶All journeys

🌐 Enterprise 360 modules· on OEM & CustomerBrowse all 31 views ▾

✅ Todayyour decision queue 📨 Activity & Digestaudit trail · @mentions 🧭 360 Directoryall views by persona 🗺 Guided Journeyspersona flows · step-by-step 🛰 Control Towercommand center 🎯 Strategy & Goals4 pillars · OKRs 💎 Value Creation Planstrategic value · group synergy 🤖 Cockpit AIrecommend & act 🌐 Enterprise 360the consolidated pane 📈 Trade Pipeline & Mandatesmandates · forecast · win-loss 🛰 Market & Industry Intelsignals · growth initiatives 🏛 Company Hierarchyorg · divisions · entities 🗂 Org Roll-up 360region · division · site 📍 Service Centres & Footprintservice centres · hubs · footprint 👥 OEM & CustomerOEM & customer accounts · cross-division 🧩 Customer Mastergolden record · MDM 🧾 Order / Tender 360tenders by division 🔄 Order-to-Cash 360order-to-cash cycle 🔁 Logistics & Fulfilmentfreight · warehousing · fulfilment 🔧 Project / Job 360delivery · job margin 👷 Workforce 360people · utilization 🏷 Divisions & Group Entitiesdivisions · group entities · margin 🧩 New Energy & Circular Economygreen energy · rare earths · recycling 🤝 Growth Initiativesinitiatives · capex · ROI 🚪 Strategic Value & Group Synergynet worth · RoNW · synergy 🚚 Sourcing & Supply Chainsourcing · spend · risk 💰 Finance 360P&L · divisions 💵 Cash 360DSO · AR · treasury 🧬 Ontology & Meshlogical layer · data products ▤ Evidencedrill-to-record · export 🩺 Data Healthfreshness · lineage

↗ Where this connects — act / drill across

🧩Customer Master· the golden record & terms 🔁Logistics & Fulfilment· programs & repeat orders 🧾Order / Tender 360· quote the cross-sell 💵Cash 360· the account's DSO & AR

● LiveBuilt forCMO · Sales· where to diversify / cross-sell nextKey-Account / KAM· program & renewal playsCredit · Collections· who to chase or hold

Pick an account for a one-page profile that turns the data into a move — a cross-sell play for sales, an expansion/renewal plan for key-account management, and a collect-or-hold call for credit — each benchmarked against the portfolio.

Data backing: customer · opportunity · signal · kpi (repeat-order/DSO/GM peer benchmarks)

Select an account

Toyota Kirloskar Motor (TKM)

Diversify now

Anchor account · Automotive OEM

Customer health

churnMedium

Financials

Revenue

₹1,650 Cr

Recurring supply

₹1,250 Cr

76% contracted

Order book

₹520 Cr

Gross margin

4.2%

-0.7 vs peer

Repeat-order

100%

-1 vs peer

Whitespace

₹220 Cr

cross-segment

Cash & credit

DSO

48d

-3 vs peer

Aged AR

₹14 Cr

modeled >45d

Churn risk

Medium

Signals & pipeline

📰 TKM steps up India production & exports; new capacity at Bidadi (2026-06-18) → anchor-customer volume drives steel processing, JIT parts & logistics demand

Open: ELV & metals recycling scale-up (MSTI / TTRI / CMRTA) — ₹220 Cr · Qualify @ 48% · signal-driven

Next best action · by stakeholder

Sales / CMO

Diversify into ₹220 Cr of cross-division whitespace — Automotive OEM account already at 76% contracted / recurring supply; attach the missing stream (steel service-centre, JIT parts, chemicals & electronics, recycling or green-energy supply).

Key-Account / KAM

Repeat-order 100% is 1 below peer — build a business-review plan to grow the relationship before renewal.

Credit / Collections

Cash position healthy (DSO 48d, within peer). No action.

Exhibit 1

All accounts · one decision each

6 named accounts · ₹4,529 Cr revenue · ₹990 Cr of cross-segment whitespace · 0 at churn risk.

Account	End-market	Revenue	Recurring	Repeat-order	DSO	Whitespace	Health	Verdict
Toyota Kirloskar Motor (TKM)	Automotive OEM	₹1,650 Cr	₹1,250 Cr	100%	48d	₹220 Cr	92	Diversify
Other OEMs (Hyundai / Tata / …)	Automotive OEM	₹700 Cr	₹380 Cr	101%	52d	₹200 Cr	84	Diversify
Tier-1 / component makers	Auto components	₹640 Cr	₹360 Cr	103%	54d	₹150 Cr	82	Diversify
Maruti Suzuki	Automotive OEM	₹620 Cr	₹430 Cr	102%	50d	₹180 Cr	88	Diversify
Metals & industrial customers	Metals & industrial	₹560 Cr	₹300 Cr	99%	55d	₹130 Cr	79	Diversify
Chemicals / electronics customers	Chemicals & electronics	₹359 Cr	₹180 Cr	104%	50d	₹110 Cr	83	Diversify